Which term refers to the volume of cases managed or completed?

The term that accurately refers to the volume of cases managed or completed is identified as the case count. This is a straightforward metric that quantifies the total number of cases that an officer or office has handled, providing a clear indicator of workload and case processing capacity.

The other terms, while related to case management, do not effectively define the overall volume of cases handled. For instance, cases per hour would specifically measure the speed of processing cases rather than providing a total volume metric. Case management rate is more about the efficiency or effectiveness of managing cases rather than counting them. Case review rate could indicate how many cases are being reviewed but does not directly translate to the total count of cases managed or completed. Thus, the correct understanding aligns with the concept of case count to accurately reflect the total volume of cases handled.